Xpert Haircuts, Inc. - Refund Policy

Haircut Adjustment Policy

At Xpert Haircuts Inc., we are committed to providing exceptional haircare services that meet your expectations. We understand that there may be situations where you are not fully satisfied with your haircut. To address such concerns, we have established the following refund and service adjustment policy:

1. Service Adjustment within Three Days:

If you are not completely satisfied with your service, please contact us within three (3) days of your original service date. We will gladly provide a complimentary service adjustment to address any issues or make necessary improvements.

2. Eligibility:

  • Requests for adjustments must be made within three (3) days of the original service date.

3. Refunds:

Xpert Haircuts Inc. does not offer refunds for services provided. We are dedicated to ensuring your satisfaction, and our service adjustment policy is designed to rectify any concerns you may have with the quality of our services. All retail products are final sale, non-refundable.

4. How to Request a Service Adjustment:

To request a service adjustment, please return to the salon and provide your name, service date, and a brief description of your concern. We will promptly get you on our waitlist for your adjustment.

Xpert Haircuts Inc. values your business and aims to deliver the highest standard of customer satisfaction. If you have any questions or require further assistance, please do not hesitate to reach out to our team. Thank you for choosing Xpert Haircuts Inc. for your haircare needs.

Xpert Haircuts Inc. - Online Product Refund Policy

At Xpert Haircuts Inc., we are committed to providing high-quality haircare and styling products. We understand that you may occasionally need to return a product due to various reasons. Please read our refund policy for online product purchases carefully:

1. Eligibility for Refund:

To be eligible for a refund, the following conditions must be met:

  • You must initiate the return process within 30 days of receiving the product.

  • The product must be in its original, unopened, and unused condition.

  • All original packaging, labels, and seals must be intact.

2. Refund Process:

To initiate a refund, please follow these steps:

  • Contact us via email at xperthaircuts@gmail.com with your order details. Please include proof if you have received damaged or defective products.

  • Allow 5 days for an email response from us providing instructions for shipment.

  • Once we receive the returned product and verify its eligibility, we will process your refund.

3. Refund Options:

We offer refunds in the original payment method used for the purchase.

Shipping and handling charges are non-refundable unless there was an error in shipping or the product was damaged upon receipt.

4. Damaged or Defective Products:

If you receive a damaged or defective product, please contact us immediately. We will arrange for a replacement or provide a full refund, including shipping costs, upon verification of the issue.

5. Return Shipping Costs:

Customers are responsible for return shipping costs, except in cases of damaged or defective products.

6. Refund Timeline:

Refunds will be processed within 10 business days of receiving the returned product or providing proof of damaged or defective products. Please note that the time it takes for the refund to reflect in your account may vary depending on your financial institution.

7. Cancellation of Orders:

If you wish to cancel your order before it is shipped, please contact us as soon as possible. If the order has not yet been processed for shipping, we will cancel it and provide a full refund.

8. Contact Us:

If you have any questions or need assistance with your return or refund, please reach out to us at xperthaircuts@gmail.com

Thank you for choosing Xpert Haircuts Inc. for your haircare and styling product needs. We appreciate your business and strive to provide you with the best products and customer service.